Operational Performance Case Studies

Operational performance case studies are a series of examples elevating success and highlighting implementation steps and key challenges. They are designed to reduce the cost of identifying and advancing efficiency and cost savings opportunities for government.

Baptist Memorial Health Care partnered with Vizient beyond their original GPO contract and gained efficiencies in clinical and operational analytics, advisory and purchased services opportunities.

Baptist Memorial Health Care

Baptist Memorial Health Care is one of the largest hospital systems in the Mid-South and provides a full range of clinical and diagnostic services. The system includes the flagship hospital in Memphis, as well as a hospital in New Albany and several other hospitals in Mississippi, Tennessee, Arkansas and Kentucky. It also operates a university center with bachelor’s degrees in Health care management, nursing, radiology and nuclear medicine.

The company has made significant investments to improve its operational performance. In recent years, it has achieved a high ranking on the Truven Health Analytics 100 Top Hospitals list. In addition, its hospitals have been recognized for outstanding quality and patient safety.

The organization also offers a unique radiology residency program that gives residents early access to advanced imaging modalities and exposure to diverse pathology. The program’s emphasis on teamwork and the opportunity to work with leading radiologists in the region has helped it attract top candidates and keep them at the system.

Keck Medicine

Keck Medicine is the medical enterprise of the University of Southern California, bringing together world-class physicians, scientists and clinicians to advance patient care and research at USC Hospitals, Keck School of Medicine, USC Norris Comprehensive Cancer Center, and USC Verdugo Hills Hospital. Keck is also a leader in education, with a distinguished faculty and internationally recognized patients at its core.

Keck’s first-year Introduction to Medical Sciences course immerses students with fundamental basic science knowledge and integrated systems learning. The course also provides state-of-the-art simulation and clinical skills labs. Students also participate in research throughout their 4 years at Keck.

With the help of Lumeon, Keck’s maternity ward has optimized its patient flow with automated appointment reminder and campaign workflows estimated to save over 1,000 bed days per year. They’ve also streamlined their discharge pathways, making it possible to move patients out of the ward in just a few hours and reduce the number of unnecessary activities, tests and bed days.


The Pennsylvania Department of Transportation (PennDOT) is a state agency responsible for maintaining and improving the state’s highways, bridges, and public transit systems. It also oversees programs involving airports, railroads and ports.

PennDOT operates 75 Driver and Photo License Centers for full service regarding motor vehicle titles, registration and drivers licenses. However, the department does not operate typical DMV offices like those found in other states. Instead, it uses messenger services to handle activities such as transferring a vehicle title or replacing a lost license.

The RBR P3 project at PennDOT experienced significant time savings compared to the traditional design-bid-build delivery method. This was largely due to the early engagement of contractors and the use of the pre-development agreement to identify and mitigate risks. Likewise, the project entity is protected from cost volatility through four-year look forward maintenance scope and five-year handback reserve accounts. Click here to read how a mid-sized Upper Peninsula, Michigan school district uses Munetrix to model budget scenarios and keep their board members and citizens informed about financial performance.


Vizient delivers data, analytics and services that align cost, quality and market performance for health care organizations. As the nation’s largest member-driven health care performance improvement company, Vizient serves more than 50% of the country’s acute care providers, 97% of the country’s academic medical centers and 20% of ambulatory care providers.

Vizient enables members to make significant supply chain savings through powerful analytics, collaboratives and expert advisory services. We also offer best-value contracts for medical/surgical, pharmaceuticals and dietary through OMNIA Partners and pediatric facilities through the Vizient Preferred Pediatrics Contract Portfolio.

Lehigh Valley Health System’s chief quality officer explains how they used Vizient tools and services to accelerate and sustain improvements to clinical quality performance. They also participated in a Vizient Enhanced Mortality Review Collaborative and shared their progress with peers.

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